How to use Link

What is Link?

Link is a system to store information on Bikeability professionals. You can use it to list information about your business. You will also use it to upload documents for your registration and renewals.

Getting started: log in

You can add a new user to your training provider account at any time. Email contactus@bikeability.org.uk with the new user’s full name and email address. The Bikeability Trust will create a new account for the user and they will receive a welcome email. The welcome email will include a link to the Link system to create a password and sign into the system. 

You can log into Link using your email address and password.

Forgotten passwords can be reset through the sign in page.

If you are also a grant recipient or instructor, your Link profile will have access to more than one account. You can find out more about using Link as a grant recipient here  and as an instructor here.

Why do I need to use Link?

You must register, submit documents and complete your renewal using Link.

People looking for cycle training can use our website to find training near them. As a registered training provider, you will appear on this search. This information comes from Link, so it is important to keep your details up to date. 

The website will share your company name, email address, telephone number and website. It will also show the areas you offer cycle training, as well as which courses you offer. Select the “details” tab to update these. 

Keep your contact information up to date

It is important to keep your information on Link up to date. We will contact you using your email address and telephone numbers recorded on Link.

You can provide a primary and a secondary email address. We will send automated emails about your Link profile to these. We will also send our monthly newsletter and other communications to these.

If you need to update users on your account, email contactus@bikeability.org.uk

Your instructors

You must also associate your instructors with your account. To do this, go to “associated instructors” and “add” the correct account. You can search for instructors by their name or ID number. 

You will be able to view your instructors’ status, ID and qualification. Please remove instructors who no longer work for you.

If you cannot find an instructor, ask them to email contactus@bikeability.org.uk so the Trust can add them to Link.

Your grant recipient

Your grant recipient will associate you to their account. You cannot do this, so if you are not linked please talk to your grant recipient. If you are incorrectly associated with a grant recipient, please email contactus@bikeability.org.uk.

Uploading documents

You can find out more about uploading documents in our registration requirements section. 

You must upload all your required documents to Link. Select “documents” then “upload” to add these to your account. 

Please review and update your documents regularly to ensure they are up to date.

Ordering award materials

You can buy certificates and badges on our online shop. Select “options” on Link and choose “buy materials”. You be automatically logged into the shop.

You can also access the shop on the website here. You must log in using your Link credentials.

Renewals

Each year, you must renew your account on Link. This offers you the chance to review your information and the processes you have in place.

Link will send automatic reminder emails asking you to complete your renewal. Please review your documents and ensure they are up to date. If you do not renew your account, Link will deregister you. 

Select “options” then “view renewals” to access your renewal section.

If you are an independent training provider without a grant recipient, email contactus@bikeability.org.uk before you start your renewal. We will associate your account with a dummy grant recipient. This will allow you to complete your renewal.

We are always happy to help with your renewal. Email contactus@bikeability.org.uk for support.

Help! I can’t access Link!

If you have forgotten your password, use the login page to reset your password. If you still cannot log in, email contactus@bikeability.org.uk.

Link works best on Microsoft Edge or Chrome. If you cannot access Link, try a different browser. Please do not use Internet Explorer.

If you still cannot access Link, email contactus@bikeability.org.uk with:

• a screenshot of the problem
• which browser you use
• date and time of issue

A member of the team will be able to help you.